Thanks for the update, @Scripterr. Could you please PM me, with your account number, full name and DOB so we can take a look?
My understanding is that you'd receive the same model, however I'll need to take a look.
Can I PM with my details to get a replacement too, since my Fetch box tries to update every time we turn it on then shows the "critical fault" message when it finishes the update and freezes there, never booting up?
Though I share Scripterr's confirmed concern that the same model is likely to have similar issues.
Thanks in advance.
Sure thing @RyRyLoLo, send your details through and we'll take a look.
I'm happy to help @Eliasd.
Can you fill out the template below and send that through to → http://yesopt.us/pmdan.
Are you the primary account holder: Y/N
Your full name:
I’ll get back to you as soon as I can.
Good luck to everyone else that posted here. You wont get a new box – just a refurbished one. You have to pay extra to get what you've already signed up to be paying for - i.e. an updated box that works.