cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Bessy
New Contributor
New Contributor

Fetch box not working

Our box is still powering on but nothing else. Only the one blue light showing. Remote control does not do anything. Can’t even turn it off.
0 Kudos
Reply
4 Replies
Tina_YC
Moderator
Moderator

Re: Fetch box not working

Hi @Bessy, thanks for getting in touch with us. If you haven't already, can you please try performing a soft or hard reset? For instructions, please check out our trouble shooting page. Tina.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Bessy
New Contributor
New Contributor

Re: Fetch box not working

Have tried soft reset. Nothing happens. Can’t try he’s reset as there is no info on screen. Nothing showing.
0 Kudos
Reply
Tina_YC
Moderator
Moderator

Re: Fetch box not working

Thanks for trying that out for us, @Bessy


We recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Tina.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

petergdownload
Honoured Contributor
Honoured Contributor

Re: Fetch box not working

If you can do a soft reset then you can do a hard reset. Its just pressing buttons on the remote.

If it still doesn't come good then Optus will send out a replacement at no cost and a satchel to return the broken one.