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2019-07-16 03:05 PM
Hi any idea how I can get Fetch TV to turn on? Wifi is fine but box doesn’t turn on at all. Thanks
2019-07-16 04:26 PM
Has it ever turned on? Or is the first time you're using it?
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2019-07-16 04:46 PM
Hi there. It used to work. Lights are blue and HDMI cable is connected as is coaxial cable for TV but the Fetch screen doesn’t come on.
2019-07-17 01:50 PM
Are you able to try it connected to another TV?
How long has it been since you last used it? It may have become faulty. Please contact us for further assistance.
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2019-07-18 11:05 AM
Try changing HDMI port on the back of your TV i.e. if Fetch is connected to HDMI 1 on the back of yout TV then change it to HDMI 2 and vice versa. After you change the port make sure you change the source of TV (Change screen from HDMI 1- HDMI 2 & vice versa). If this doesnt help you, try changing the cable itself. If the box is having 2 blue lights there are high chances of box being fine and cables being faulty.
Thanks & Regards,
Optus Fetch Tech Team
2019-07-21 12:29 PM
Hi thanks all for feedback. I changed HDMI ports and then even changed the cable but still no success. Two blue lights on box - am at my wit's end with this. Please help!