Solved! Solved: Go to Solution.
Hey @suzannec - Thank you for letting us know about this.
Have you had the chance to try the Fetch Troubleshooting Page here which our customers have been using?
If there is still an issue after attempting the guide, you may need to try Hard Reset. Please not though, if this was a Fetch which stores/records content, this will be erased as part of the troubleshooting.
Hi @suzanecc, I agree with what @petergdownload is saying. Please try the soft reset and if that doesn't work, a hard reset may resolve the issue. You can view more info in our How to reset your Fetch Box guide.
If the issue does persist, please send us a message via the My Optus App so that we can assist further.
G'day @Krid1, thanks heaps for running through the troubleshooting mate. By any chance was your Fetch set top box connected via Ethernet? Generally speaking, an Ethernet connection almost always provides both a stronger and more reliable broadband service. Give those a shot and see how you go.
Should you continue to have issues after this, I would recommend having a chat to our Tech Teams available 24/7 via the Optus App. There the teams will be able to run some closer checks and walk you through restoration.