Hey @Bradharr. Have tried doing a soft reset with you Fetch? You can find the steps on our "How to reset your Fetch box" support page. If you are still having troubles, feel free to reach out to us on Facebook or Twitter and our team can assist further from there.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.