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DaniC123
New Contributor
New Contributor

Fetch box constantly re-sets when I turn it on

When I turn my box and TV on in morning, it will constantly flash up and then disappear and my TV says check anything connected to HDMI 1, which is where fetch is connected. I’ve tried to re-set as per instruction but that seemed to make the issue worse.
Any other suggestions?
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Tigers1719
Trusted Contributor
Trusted Contributor

Re: Fetch box constantly re-sets when I turn it on

@DaniC123  I did read another post re Fetch Boxes turn off the Power unplug the Fetch Box leave off for a Minute, reconnect the power, startup and see what happens.

If you have done a Soft and Hard reset, other troubleshooting does not work  I would message Optus Support via the My Optus app (Preferred), Facebook or Twitter.
If you use Facebook or Twitter include in the Message you do not have access to the My Optus App.

If Optus offer to send a replacement box request they send a satchel so you can return the old box.

I am an Optus user.
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