Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor Celticvoice6
Occasional Contributor

Re: Fetch box - blue internet light turns on and stays on

Sometimes 3 times in a few minutes. Then nothing for hours. Because we have a bundle, when the internet goes, so does tv and landline. The past 24 hours there has been no drop outs. Fingers crossed. What causes dropouts?

0 Kudos
Blog Author

Re: Fetch box - blue internet light turns on and stays on

Hey @Celticvoice6 - to identify the cause of the dropouts, I'd recommend trying out some troubleshooting steps using this guide. If you continue to have issues, it might be best to chat with our Tech Support team about this one directly using our Live Chat service or over the phone on 13 13 44. 


If you run into any issues, please don't hesitate to send us a PM with your full name, DOB and account or service number and we'd be more than happy to investigate this on our end for you.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Top Contributors