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Re: Fetch box - blue internet light turns on and stays on

Celticvoice6

Sometimes 3 times in a few minutes. Then nothing for hours. Because we have a bundle, when the internet goes, so does tv and landline. The past 24 hours there has been no drop outs. Fingers crossed. What causes dropouts?

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Re: Fetch box - blue internet light turns on and stays on

chloesok

Hey @Celticvoice6 - to identify the cause of the dropouts, I'd recommend trying out some troubleshooting steps using this guide. If you continue to have issues, it might be best to chat with our Tech Support team about this one directly using our Live Chat service or over the phone on 13 13 44. 

 

If you run into any issues, please don't hesitate to send us a PM with your full name, DOB and account or service number and we'd be more than happy to investigate this on our end for you.


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