cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Fetch activation code

The activation code I've received by email and SMS does not work. It gives an "invalid"error.

I've tried several times and I was aware of the case sensitive configuration.

tried retrieving it from My account but the page was no loading any information. It sated to select but there was nothing in the page.

Please help resolve this issue.

0 Kudos
Reply
3 Replies
Highlighted
Online Community Manager
Online Community Manager

Re: Fetch activation code

Hi SusanCab,

Please see Fetch Activation Code not working

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Fetch activation code

No, this did not fixed my issue. I 'm connected to DSL and ready to be connected to NBn when it gets activated in my area. However, I cannot activate my fetch box with the activation code I was sent.

I can't also go to My Optus app and retrieve it from there as the page does not have any information, Its blank with the only option to Logout.

I also saw a message that I needed to contact you if my customer account starts with hidden.... which it does.

Plese help

0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: Fetch activation code

Hey there,

I'm afraid we don't have access to customer accounts here on this public forum.

When it says contact, it means contact Optus directly.

Please leave Optus a message for further assistance and someone will get back to you as soon as possible. 

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply