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New Contributor
New Contributor

Fetch activation code expiry

I reconnected my fetch box after not using for quite some time and it did a long software update. when it restarted it required the activation code.  It now does not accept the activation code.  The box number is the same as registered on App.

The original 24 month Optus contract that the fetch box came with expired quite some time ago but monthly payments have continued.  Should I have received a new activation code when the contract rolled over?

 

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Moderator
Moderator

Re: Fetch activation code expiry

Hi @Drapes0, thank you for raising this issue with us.


This issue will require us to check on your account, however we’re unable to look into account details on Yes Crowd.


We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.


If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.