Fetch Tv dark picture

[marcusv]

My Fetch TV has stared having a very dark picture. Was working fine last night but now can barely see anything (including the menu). The tv is fine as all other inputs work. HDMI cable is fine as the issue is same on different cables. Have tried both hard and soft resets of the fetch box. 

[Sarah_YC]

Hi @marcusv,

It's not great to hear about the dark picture on your Fetch TV.

Just to clarify, could you confirm if the TV brightness settings are in place? Could you also confirm if the dark picture is only when connected to Fetch or on other apps outside Fetch as well?

[petergdownload]

First try the Fetch on another input in the TV. Same issue?

Next try taking the Fetch to another TV (yours or a friends) and plugging it in. You don't need much just the hdmi cable and the box and you should be able to confirm the brightness issue is occurring on another TV.

If it is and you have confirmed and brightness settings in the Fetch itself are fine then perhaps try a soft/hard reset (options in the menu)

If still not working then you'll need to request a replacement. Optus will send one out.

[Jack_YC]

Hey @marcusv, I recommend you try those steps that @petergdownload mentioned. If the issue persists, please send us a message via the My Optus App so our techs can help you out.