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New Contributor SthaPooja
New Contributor

Fetch Tv billing problems

I had subscribed for fetch tv sports pack along with knowledge pack during world cup. However, I cancelled my fetch tv completely on october 6 2018 due to its poor streaming services.


The billing of fetch tv must be cancelled by november, but still I am getting due bill for fetch tv too.


How can I solve this problem?

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Online Community Manager
Online Community Manager

Re: Fetch Tv billing problems

Hi @SthaPooja, how'd you go about the cancelling that one? 


Was that organised over Live Chat? Had we also advised that you'd need to return your Fetch Set top box to Optus? Once we cancel your Fetch service, we'll automatically dispatch a prepaid return kit. 


If you haven't received the return kit, let us know. I can go in and take a look.

If you could send us a private message, that'd be great. I need your full name, DOB and account number. 

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