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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Repobjoy
New Contributor
New Contributor

Fetch TV

Set top box seems to be in a loop between a blank screen and "Preparing system please wait . . . "

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4 Replies
AlexRH
RetiredModerator
RetiredModerator

Re: Fetch TV

Yikes 😞 That shouldn't be the case, @Repobjoy!

Can you please try the following steps and let us know how you go?

 

- Turn off your Fetch TV set top box and wait at least 30 seconds. After this time turn the box on again.
- Within the first 2 minutes of your Fetch box starting up - press the colour buttons on your remote in this order: RED, GREEN, YELLOW, BLUE

- Keep pressing these buttons in the order above until you see the REM/REC light on the front of your Fetch box start flashing red. This usually occurs after the screen turns off and on. Your set top box will then reboot.

- Once this is done you'll need to enter your activation code and rescan channels to reactivate Fetch TV.

 

If this doesn't help, please PM me here with your account number, full name and DOB so we can assess whether it needs replacing.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Jmcmaster
Occasional Contributor
Occasional Contributor

Re: Fetch TV

Hi, 

I have had this exact same issue yesterday too, I posted about it in an earlier post to this. 

I have tried to do a soft and hard reset as you described in your post but it doesn't respond to this. One person did comment on my post, simply stating that I should contact Optus to have it replaced. 

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Toomey
RetiredModerator
RetiredModerator

Re: Fetch TV

Hey @Jmcmaster, I'm afraid that may be the case. If you follow the link Alex has provided, we can check your account on our end and organise a replacement if necessary. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Repobjoy
New Contributor
New Contributor

Re: Fetch TV

It didnt work but thanks for trying. I have called service and they are sending a replacement.

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