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Optus
Online Community Manager
Online Community Manager

Fetch TV support | Replacing your Fetch remote control

If you’ve lost or damaged your Fetch remote control, you’ll need to contact us to arrange for a new Fetch remote to be sent your specified delivery address.

Which Fetch remote am I using?

 

Generation 4 remote (Netflix)

Fetch Gen 4 Remote.png

Generation 3 remote

Fetch Gen 3 remote.png

Generation 2 remote

Fetch Gen 2 remote.png

 

Before contacting us about your faulty Fetch remote


Before contacting us, you’ll need to make sure:

  1. You’re using the remote within 6 meters of the Set Top Box (STB)
  2. There's a clear line of sight between the remote and the front of the STB
  3. There's nothing coming in between the remote and the STB, including clear plastic or glass items
  4. The remote has working batteries

If you’ve followed the steps above and you’re still in need of a replacement, refer to the below:

Damaged or lost remote (non-warranty)

If your remote has been lost or damaged (accidental or otherwise), message us via the My Optus app, or contact us and we’ll issue a replacement. The new remote will be sent to your preferred mailing address within 5-business days.

Please note: Replacement remotes will incur a $29.95 remote charge. This will be charged to your next Optus bill.  

Replacement under warranty

If you’re eligible for a replacement under warranty, we’ll issue a replacement remote within 5-business days. You will not be charged a remote replacement fee.  

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15 Replies
scrapmanda1
New Contributor
New Contributor

Re: Replacing your Fetch remote control

When need a new Fetch remote control as our Generation 3 remote no longer works.

We have checked the batteries and other usual remote problems.

Thanks

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Justoldflooring
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New Contributor

Re: Replacing your Fetch remote control

Can we get another fetch remote. We just signed up to NBN and fetch tv. We received our set top box but the remote doesnt work.
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nikki_cameron
New Contributor
New Contributor

Re: Replacing your Fetch remote control

Hi 

I need to replace our fetch Generation 3 remote control. Can someone please contact me to order a new one?

Nicole.

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bevwatson214
New Contributor
New Contributor

Re: Replacing your Fetch remote control

Can you please order a new remote generation 3 and send it to *hidden* Bolton Street, Wagga Wagga 2650.

 

Thank you

 

Bev Watson

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Ray_YC
Online Community Manager
Online Community Manager

Re: Replacing your Fetch remote control

Just a heads up Bev as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

We have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you!

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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papajse
New Contributor
New Contributor

Re: Replacing your Fetch remote control

 
 

My Gen 3 remote just stopped working. I have tried all the tricks mentioned here but did not work . May you please arrange a replacement for me

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Ray_YC
Online Community Manager
Online Community Manager

Re: Replacing your Fetch remote control

Just a heads up papajse as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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scrapmanda1
New Contributor
New Contributor

Re: Replacing your Fetch remote control

Solution achieved via a message in the My Optus app - thanks 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Replacing your Fetch remote control

Marvellous! ☺️ 

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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