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COVID-19 impact to Yes Crowd & Contact Centres info here
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RetiredModerator
RetiredModerator

Re: Fetch TV streaming issue

Ah okay - do you what generation Fetch TV you're currently using? You might to get yours upgraded by giving us a call on 131344.


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RetiredModerator
RetiredModerator

Re: Fetch TV streaming issue

This is not private BOBCOCH -please click on the name of a moderator and we'll look into this for you 🙂


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New Contributor
New Contributor

Re: Fetch TV streaming issue

So I replied to 'Guy' with the details of my Fetch box.

I have had no further follow-up so I contacted Fetch Technical Support on the phone.

their answer was to do a Fetch box Hard Restart.

We did this and the problem still exists. They now want to send me a new Fetch box, which means my current box will cease operation immeadiately, and I have to wait for the new one to arrive. I do not have any faith in the new box fixing the problem, as others have done this to no avail. Surely there is an update coming soon to fix this problem. Fetch and Optus must know how many people are having this streaming issue.

Please write to the 'Yes Crowd' if you are having similar problems with streaming issue on Fetch. If everyone with the problem complains they will have to do something.

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RetiredModerator
RetiredModerator

Re: Fetch TV streaming issue

More than happy to see what more we can do if you can send me a Private Message with your full name, DOB and the account number or phone number your FetchTV is linked to.

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Occasional Contributor
Occasional Contributor

Re: Fetch TV streaming issue

Did anyone get a resolution to this???  I just tried to download a movie and the stream time to wait is longer than the movie actually goes for.  And my 1 free movie credit disappeared.  

 

 

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Valued Contributor
Valued Contributor

Re: Fetch TV streaming issue

Hi @Pipingmad, I recommend calling Fetch Tech Support on 133937 to test the device for you. 

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New Contributor
New Contributor

Re: Fetch TV streaming issue

Can you tell me step by step how to do a soft reset.

Plus I can't find my activation code.

Thank you,

CD

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New Contributor
New Contributor

Re: Fetch TV streaming issue

THANK YOU SO MUCH; IT WORKED.

THE OLD PULL THE POWER PLUG TRICK AND IT RESETS.

HOW MANY TIMES HAVE WE BEEN TOLD THAT ONE?

MANY THANKS,

CD

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Occasional Contributor
Occasional Contributor

Re: Fetch TV streaming issue

just had the streaming issue last night again - internet was down for an hour (near Chadstone Shopping Centre). Never had this issue for the last 18 months - now getting it every few days 😞

 

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Occasional Contributor
Occasional Contributor

Fetch TV streaming issue

just had the streaming issue last night again - internet was down for an hour (near Chadstone Shopping Centre). Never had this issue for the last 18 months - now getting it every few days Smiley Mad

 

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