Hi Yes Crowd,
Is anybody else having problems with their Fetch TV. I justed rented a movie for the second tine and it stopped playing. I can't even access any of the recordings I made.
OPTUS support has directed me here.
Solved! Solved: Go to Solution.
Hi @logilnk2, thanks for reaching out!
We'd first suggest a soft reset. You can find simple instructions here → https://yescrowd.optus.com.au/t5/TV-Entertainment-Knowledge-Base/Fetch-TV-Soft-Reset/ta-p/133753. If the issue is still present then the next step is a complete factory reset. Obviously this wouldn't be your preferred option as any stored/scheduled recordings will be removed. Any movie/TV show purchases can still be downloaded from your Movie Box. For factory reset instructions head to → https://yescrowd.optus.com.au/t5/TV-Entertainment-Knowledge-Base/Fetch-TV-Hard-Reset/ta-p/133701.
If the above suggestions don't work, then we can definitely look at offering a replacement set top box. Let us know how you go!
Ah, not a problem @logilnk2. We appreciate the update! If the issue re-emerges, feel fee to leave an update on this thread.