Why the hell should you need to return it? What have you been paying for all this time? They should let you keep it, and be able to use it like a paid outright fetch box. After all, what you have paid will match the cost of buying the box outright from fetch. Typical Australian greedy company rip off at its best.
How do you actually return it?
I've got the satchel, I was told on the phone to take it to a auspost store which I did. The problem is they don't accept it.
What the hell am I supposed to do with the bag?
@Jay123 Sorry for the run around! The satchel should have the phone number of the courier on it, you'll need to give them a buzz to organise collection.
I am wanting to cancel my fetch mini service, the first consultant I talked to apparently didnt send the request through properly. The second did however the parcel with the return packaging had an authority to leave at the front door, and appears to have been stolen.
Can somebody from Optus please take responsibility and help me sort this out.
Hey @JMess, I'm sorry to hear about the issues you've had getting a return satchel for your Fetch Mini. We can certainly help to organise this for you from our end.
So that we are able to do so, could you please send us a PM confirming your full name, DOB and account or service number, along with whether or not you are the account holder for this service? This is just for privacy reasons, so that we can complete an ID check on our end.
In the mean time, I'll certainly go ahead and pass along your feedback to the relevant teams for review. We do take our customer feedback very seriously and we are always looking for ways to improve services for our customers.