@Classic What type of Fetch modem are you using? Usually in this situation, its best to connect using a power line adaptor. Would you be able to send through your username, full name and DOB via PM?
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Hi @Classic and @Squareeyed, I know I'm a bit late to the party, but better late than.....etc. I might be stating the obvious, but when you see the Low Bandwidth dialog are you pressing the green button on the remote? You don't just press the OK.