We got our fetch tv set top box yesterday and we set everything up, however after about an hour we noticed channel 10 breaking up. We switched channels to 7, NINE, ABC and they all worked fine however channel 10 affiliated channels like ONE and 11 were breaking up as well. This morning I tried to fix the issue and did a full channel scan which then removed channel 10, ONE and 11. I tried getting them back but nothing has worked. I also did a reboot and this didn't work either.
We had someone come by last Friday to install our phone and internet and he had to connect a new cable to the telephone pole as someone cut the previous one before we came.
Does anyone know how to fix this issue?
Hey SophieBea. Sorry to hear you've had issues with your Yes TV by Fetch service 😞 You've done the right thing by performing a channel scan and reboot. The cable cut and re-run shouldn't impact this particular part of the service either. Did you have any issues with these channels before you connect
Very Strange 😞 I guess that rules out an antenna issue then. Have you ensured that the antenna cable that runs from the Fetch box to the wall socket is secure? Giving the cables a little twist in the socket can also help with these sort of faults.
I've got channel 10 and affiliated channels back after removing the antenae cable and blowing on it and the port, however I've just checked the channel quality for 10 and the signal strength bar is just under 75% and the signal quality bar is at around 30% but this changes to about 10% at times. Ten is a channel we often watch so it's a bit frustrating.
I am also having the same issue, when we manage to pick up channel 10 and the other 10 channels all we get is a broken signal. Did a full channel scan and a box restart and still nothing