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New Contributor adzychester
New Contributor

Fetch TV no channels subscribed plus error message

I have just installed the Fetch TV box. There are no subscribed channels, and when I try to subscribe, the error message tells me that my box is not yet attached to my broadband service.

 

Is this common, or is it an error?

 

If it is an error, how do I fix?

 

Is there a standard delay between activation of the box, and it actually working?

 

Cheers

 

Adam

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3 Replies
Crowd Champion Davelew
Crowd Champion

Re: Fetch TV no channels subscribed plus error message

Hi Adam 

 

I would perform a hard reset.

https://yescrowd.optus.com.au/t5/TV-Entertainment-Knowledge-Base/Fetch-TV-Hard-Reset/ta-p/133701

If you still have problems you will need to contact Optus support. 

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
New Contributor adzychester
New Contributor

Re: Fetch TV no channels subscribed plus error message

Really? I have only just set this box up. Brand new.

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Crowd Champion Davelew
Crowd Champion

Re: Fetch TV no channels subscribed plus error message

Hi

Things can always go wrong with these sort of devices at set up. I would try a hard reset, go through the activation process again, and then if it doesn't work out it is most likely a faulty box. At least when you talk to Optus support you won't have to perform a hard reset again.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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