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2019-06-21 08:13 PM
I have had Optus/ Fetch for 2 years.
Turned on the Fetch box tonight to be met with
"This box is not activated"
"Contact service provider regarding failed login"
Was on Optus webchat for 50mins, for them to advise that Fetch are changing accounting software platforms and that Fetch TV service will not be available until June 30th!!!!
How can this be true? How can this be acceptable customer service?
Solved! Solved: Go to Solution.
2019-06-21 08:39 PM
Same problem here and got the same answer. How can they not notify there customers this is going to happen?
2019-06-21 08:47 PM - last edited on 2019-06-23 10:04 AM by Ray_YC
There's a post here stating that a round of "Fetch Reconcilation" began today and some customers Fetch has been cancelled due to "not correctly provisioned to an eligble Optus core service". Apparently we were informed by email or letter or a tile on Fetch and had to call in by 20 June.
Except I didn't get an email or letter and I don't use Fetch all the time so I didn't see the "tile". Also my plan included Fetch so how is it now ineligible?
2019-06-21 09:14 PM
Bunch of Fetch posts recently so possibly somethings down.
2019-06-21 09:34 PM
OK. I just got through to Broadband Tech on chat. He couldn't help because its a Fetch. However he acknowleged that there's an ongoing issue with Fetch and that back end team are working to resolve it. He reckons it will be fixed withing 48 hours but said to keep trying Fetch telephone support even though there's currently long wait times.
2019-06-21 10:00 PM
This is the answer i recieved when chatting
(21:06:48 AEST) : We have received an update from the Fetch Team that the accounts are migrating to a new billing system , due to which the services will be unavailable until 30th of June.
Pretty incompetent migration.
2019-06-21 11:42 PM
Fetch box stopped working this morning and it reports that the box is not active. Wait 3 minutes then restart etc. etc. etc.
Optus technical support just told me...
We have received an update from the Fetch Team that the accounts are migrating to a new billing system , due to which the services will be unavailable until 30th of June.
10 Days without Fetch during the world cup...