Searching...
Reply
Highlighted

Fetch TV box frozen.

juliemc22

Hello,

 

My Fetch TV box has crashed. I've tried the reset options but to no avail. My screen is hung with a blank screen. I'm still under contract with cable bundle. How can I go about getting another box?

Re: Fetch TV box frozen.

ninkasi

Just a thought, but have you tried leaving it alone for at least an hour ie turn it on then walk away? It might be going through the hard drive doing a check.....

Re: Fetch TV box frozen.

juliemc22

Hey ninkasi,

 

Thanks so much for responding. I have tried that and unfortunately it hasn't resolved the issue. I've unplugged it and tried to reset but no luck. 

Re: Fetch TV box frozen.

ninkasi

Sounds like it may have died I'm afraid. Just call the support line and they should be able to arrange a replacement to be shipped out.

 

Cheers

Re: Fetch TV box frozen.

Hollie

Hey @juliemc22 - have you had a chance to chat with our tech team about your Yes TV by Fetch box since posting? If you still need a hand please let me know. Happy for you to PM me your full name, DOB, Optus account number and address if you do need a new one sent out.

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

Please ensure you abide by the community guidelines. All moderation actions are final.

Post a Reply
Top Contributors
48 Kudos
16 Kudos
16 Kudos
11 Kudos
10 Kudos