cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
geosin
New Contributor
New Contributor

Fetch TV box HDD failure

When i turn my set top box on, it shows

" HDD Failure to mount, restart and if problem persists conatct provider"

So i turn off and restart after few minutes and sometimes it happens again.

      "Critical Hardware Fault, restat and if persist contact provider"

I can't watch any tv as the fetch box was our TV tuner.
I cannot log in to your site report using the account number on my bill and cannot get any joy from live chat.
Geoff

 

 
 
5 Replies
Xenomorph
Super Contributor
Super Contributor

Re: Fetch TV box HDD failure

Hi!

 

Have you already tried a Sof Reset / Factory reset?

Just a reminder that scanned channels, display settings & customisation are lost but purchase rights will not be lost.  You will need to re-activate the Set Top Box. 

 

-------------------
My answers are just my opinions. It doesn't represent Optus or any of it's staffs.
Click Kudos if you find it helpful, and mark it as an anwer if your problem has been resolved! 😉

 

 

-------------------
Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! 😉
0 Kudos
Reply
SamSam
Respected Contributor
Respected Contributor

Re: Fetch TV box HDD failure

I've heard of this happening if you have a USB/hard drive plugged into the Fetch box when you're trying to boot it up. Any chance you have one connected? If so, try unplugging it and restarting. Otherwise a soft reset sounds like the go!

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
0 Kudos
Reply
lyn60
Occasional Contributor
Occasional Contributor

Re: Fetch TV box HDD failure

Hi, i had exactly the same problem with Fetch box. I went into Optus store on Wednesday as like you had no solution from Live Chat. I was told to ring a number but as i am hearing impaired and unable to ring the lovely assistant there rang for me.

So i am getting a new replacement  box and have to send the broken one back but not at my cost as when new on delivered it includes a satchet to send broken one back. Now just got to wait for new box to come, got activation code yesterday so hopefully soon.

Lyn

0 Kudos
Reply
nufink
New Contributor
New Contributor

Re: Fetch TV box HDD failure

I believe the "cant watch on pc" is meaning there is no app available like for mobiles to watch live and not in relation to the recordings.

I have been able to watch recordings on windows 10 in the past until the mighty crashed.. albeit they are slow and stuttery due to the network I presume.

0 Kudos
Reply
RobP55
Occasional Contributor
Occasional Contributor

Re: Fetch TV box HDD failure

I contacted Optus support after experiencing the same problem over the last few days. The short answer of the HDD problems is that the Gen 2 box is not compatible with the new 2.24 Japoon software. What a pain! I'm annoyed because Fetch built my Gen 2 box in June 2019, and then at the end of July they made a software upgrade that doesn't work on the Gen 2 box. Absurd indeed. It definitely violates consumer law, however, by offering to replace my Gen 2 with the Mighty, it fulfils the requirements of consumer law with regard to faulty products. To watch the remainder of my recordings on my Gen2, I'm starting the box with the internet connected, then disconnecting the internet and using the box as a PVR until my new Mighty arrives. Good luck for all you Gen 2 owners with the far superior remote control. I dislike the Mighty remote control.
0 Kudos
Reply