cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
For Australian Bushfire info please click here
Highlighted
New Contributor Ed00
New Contributor

Fetch TV billing despite world cup free offer

Hi

 

I got a fetch TV mini during the world cup last year when the coverage was a shambles and it was meant to be free for 12 months. It's been less than 12 months and the fetch box died and we got issued a new one (which took a ridiculous amount of time) and now they have started to charge for this even though it should be under the same 12 month offer. Can someone please advise or help? 

0 Kudos
Reply
1 Reply
Highlighted
Trusted Contributor
Trusted Contributor

Re: Fetch TV billing despite world cup free offer

I would strongly recommend you contact billing on 133 937 or via Live Chat to get them to review why it's stopped. It might be something entirely simple with the box change over as I suspect the change in Serial for the box has triggered a charge change.

 

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
0 Kudos
Reply
Top Contributors