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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

gusman
Occasional Contributor
Occasional Contributor

Fetch TV app - "Limited Access. Connect now"

Thank you in advance for any help you might be able to offer.

 

I have a Gen 2 Fetch TV set top box and use the Fetch Mobi app to set recordings from my iPhone. Unfortunately, every single time I open the app, the app displays the message "Limited Access. Connect now". Until I connect, the free to air stations do not show in the TV guide and I am unable to set recordings. When I try to connect, more often than not it fails and I just receive the same message again. Sometimes however it eventually connects and I am able to use the app.

 

I have deleted and reinstalled the app. I have disconnected the app from my set top box and then reconnected. I have reset the box. I have tried everything I can think of but the problem persists. Is this simply a bug with the app and / or the Fetch box or is there something I can do? 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Fetch TV app - "Limited Access. Connect now"

Hi there. It sounds like you've done all the troubleshooting. We suggest leaving feedback where you downloaded the Fetch Mobi app from and/or getting in contact with the developer.

Let us know how you go.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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gusman
Occasional Contributor
Occasional Contributor

Re: Fetch TV app - "Limited Access. Connect now"

Thanks. I appreciate your suggestion. I've tried to contact Fetch but have received no reply. The app store has no contact details provided for the app so I left a review with my feedback but can't see any other way to contact Fetch and get this resolved. Does anyone know of a way to contact them or have any other suggestions? Thanks!

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