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RetiredModerator
RetiredModerator

Re: Fetch TV and TCL TV

Hey @NLL - thanks for reaching out.

What model Fetch are you using?

What codes have you tried?

Are you able to do a soft reset and try again? Instructions on completing a soft reset can be found here


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: Fetch TV and TCL TV

Hi shauna, its the generation 3 fetch set top box. 

I followed the instructions with the relevant remote on your website and the codes I’ve tried are:

 

1699

0625

0892

2958

 

Its also brand new so would it really be necessary to do a soft reset?

 

Thanks,

 

nat

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RetiredModerator
RetiredModerator

Re: Fetch TV and TCL TV

Thanks for confirming, Nat.

Those codes you've used are correct according to Fetch. I've done some research and tried to see if theres any way around this, but i'm afraid I don't have any further suggestions from my end 😞
The next step would be to contact our TV & Content specialists by calling 1800230158 or you can pop your details into this form and they will call you as soon as they can. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
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Occasional Contributor
Occasional Contributor

Re: Fetch TV and TCL TV

Hi 

I completed the form as you suggested - this was on Saturday and no one has contacted me...

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RetiredModerator
RetiredModerator

Re: Fetch TV and TCL TV

Hey @NLL - Hrmm.. were you given a reference number when the form was filled out? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor
Occasional Contributor

Re: Fetch TV and TCL TV

Yes. I did it again today too. I got sent 2 SMS's - one each time I've completed the survey yet no calls. 

 

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RetiredModerator
RetiredModerator

Re: Fetch TV and TCL TV

Okay. Can you please PM me with your account details, full name and DOB? I'll take a look and see what's going on. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
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Occasional Contributor
Occasional Contributor

Re: Fetch TV and TCL TV

I'm having the same problem.

Those 4 codes don't work on my new 43" TCL TV.

These threads don't seem to get a very useful response from Fetch people do they?

Mostly chasing kudos etc.

TCL are a pretty common brand these days so why don't the codes work?

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New Contributor
New Contributor

Re: Fetch TV and TCL TV

I’m having the same problems and still not working tried multiple times. 

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Occasional Contributor
Occasional Contributor

Re: Fetch TV and TCL TV

Same here - TCL43P6US need code for fetch mighty ??