The long weekend is nearly here – time to break out the speakers for a poolside party. Check out Yes... Read the full story
2018-04-16 11:50 AM
I am on an $80 Entertainment Bundle-Ultimate Pack plan and monthy payment is supposed to be $94 (add $20 for Ultimate less $6 discount). My first bill was not right but was corrected by an agent I got via chat and I was assured the correct amount will be reflected on my next bill, however, my last two bills were for $108.98 each.
I see Recurring Charges of $40.89 (Optus Sport and Fetch Connect STB) and $18.18 for Ultimate Pack, I then get a discount for $32.72 giving me a total of $26.35 recurring charge. This is added to my $80 base which brings it to $108.98 including GST.
I'd like to know why I'm getting charged extra.
2018-04-16 02:09 PM
Hey @wenz - sure, happy to take a look. Can you please PM us with your account number, full name and DOB?
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button