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New Contributor KatyD
New Contributor

Fetch TV Store - Streaming - Audio Issue

I recently bought a TV series to watch from the Fetch TV Store - the audio intermittently drops out. I’ve tried resetting & have run diagnostic tests - no issues. If I rewind the show & play the sound comes back.

 

Have not had the same issue with free-to-air TV, subscription channels, Netflix or Stan.

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Trusted Contributor
Trusted Contributor

Re: Fetch TV Store - Streaming - Audio Issue

It sounds like it's losing connection somewhere along the way and the stream is becoming corrupted. The fact it's only the Fetch TV store, I would report it to Fetch TV themselves since they manage this store, not Optus.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
New Contributor KatyD
New Contributor

Re: Fetch TV Store - Streaming - Audio Issue

Thank you! I will do that Smiley Happy

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New Contributor KatyD
New Contributor

Re: Fetch TV Store - Streaming - Audio Issue

Unfortunately Fetch TV referred me

back to Optus as the ISP. I contacted Customer Service who assisted me in rebooting system, but this did not fix the problem either. I’ve emailed Optus & waiting for a response.

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