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2019-01-12 08:53 PM
I recently bought a TV series to watch from the Fetch TV Store - the audio intermittently drops out. I’ve tried resetting & have run diagnostic tests - no issues. If I rewind the show & play the sound comes back.
Have not had the same issue with free-to-air TV, subscription channels, Netflix or Stan.
2019-01-12 08:59 PM
It sounds like it's losing connection somewhere along the way and the stream is becoming corrupted. The fact it's only the Fetch TV store, I would report it to Fetch TV themselves since they manage this store, not Optus.
2019-01-16 02:41 PM
Unfortunately Fetch TV referred me
back to Optus as the ISP. I contacted Customer Service who assisted me in rebooting system, but this did not fix the problem either. I’ve emailed Optus & waiting for a response.