I have a Stan account with multiple users/profiles and I cant find an option to switch between them. clicking on the smiley face in the top right corner only offers a log out option.
My fetch tv version is 2.18. i read that version 2.17 fixed this issue.
Heya! Not good to hear that you've had some trouble with this 😞
Just to confirm, when you're clicking on the avatar in the top right corner, you're not seeing multiple profiles? Only the Sign Out option?
Are you able to see these profiles on other platforms?
Yes, im not seeing the mutiple users(smileys). Only a message that i dont have other profiles and asking me to login to STAN website to create one. but i have multiple profles and its working on my mobile and apple tv.
In that case, I'd recommend submitting a report through to our TV & Content team here so we can look into this a bit further and see if we can get it sorted for you 🙂
Hey I've just tested this and I also can't switch profile. Unfortunately this isn't something we can update from our end. Have you tried reaching out to Stan directly?