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Yaz_Zar
New Contributor
New Contributor

Fetch TV Setup

Have tried to soft reset my Fetch box twice but it kept freezing at the “Lets Connect” page where I connect the internet.

I tried then to Hard reset and froze at the same spot.

 

Please help urgently

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3 Replies
petergdownload
Honoured Contributor
Honoured Contributor

Re: Fetch TV Setup

Sounds like a DOA

 

Perhaps try the box directly connected (cat5) to the modem but otherwise request a replacement box.

 

Regards

 

Peter Gillespie

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Yaz_Zar
New Contributor
New Contributor

Re: Fetch TV Setup

Thanks Peter.

 

The modem is in a different room.

Also this box was sent to us 2 weeks ago and has been working fine till tonight.

 

I have left the television on without touching it for 3.5 hours and it’s still frozen on the same page. Very frustrating to say the least.

 

We’ve been using fetch for a few years without all these issues.

 

Hopefully we can resolve it soon.

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Shauna
RetiredModerator
RetiredModerator

Re: Fetch TV Setup

Hey @Yaz_Zar - thanks for reaching out. Sounds like there may be a fault with your STB. I'd suggest filling in this form here. One of our techs will investigate and get back to you as soon as possible. 


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