My remote has buttons that don't work. I've contacted live chat but they don't have the capacity to assist and wait times for customer service is over 30 minutes. what other options do i have to get the remote replaced?
You can either chat or call Customer Service to get the remote replaced under warranty.
You used to able to get them from Jb Hifi or Harvey Normal for $30, maybe call around and see if anyone have stock. I would reccommend live chat if you dont want to fork out $30. Gumtree is another options, I might have a spare one if you are in Brisbane.