My set top box reset itself while I was watching a movie on netflix. Afterwards, when I navigate back to the movie, and hit play a red screen is displayed. This is clearly is a fetch tv problem as there have been some other references to this here.
Please could anyone with the same problem advise if they fixed it and how?
I've been looking around the Forum to see if there is an exact fix for this issue. I'd recommend taking a look through this thread here to see if there is any information that may assist in this case. Ultimately I'd recommend a soft reset and failing that a hard reset. I've provided information in your other topic on how to do that, but I'll re-post here so that other users will be able to see it.
You can also log a fault directly with our TV and Content team here Should the above methods not help resolve the issue.
Didn't realise a hard reset would also permanently? remove your paid recordings. Consumer Law would indicate that Optus should be re-instating / reimbursing customers in this situation. Merchants are liable to repair, replace or refund a failed unit but also any reasonably attributed secondary costs.
Unless I'm mistaken and any paid content can be accessed again one you re-log in?
Hmmm good question, this is from the Fetch TV support page:
When you buy content through the Fetch Movie & TV Store, Fetch will grant you a license on the following terms:
You will have unlimited access to the content you buy as long as you maintain your existing account with Fetch. If you change your account number, cancel your account or change Internet Service Provider (ISP), the content will no longer be available. If for any reason you need a replacement Fetch box the content will still be available to download to watch as long as your account number doesn’t change.
@Dan_C Are you able to help further with this one?
I'll need to get some clarification on this one.
That's a good point @petergdownload.
Let me find out.