Fetch TV Mighty - TV loses connection every 15-20 seconds

[sddawson]

I just received a new Fetch TV Mighty, replacing a 2nd gen. Setup went fine, did software update etc. But now, every 15-20 seconds, my TV looks like it loses connection to the Fetch box. TV screen goes black for a few seconds, then Fetch picture returns. I have tried:

Restarting.

Unplugging.

Resetting to factory defaults. Problem happens even when in the setup screens.

A different HDMI cable.

My old Fetch box, even though it is no longer activated, displays its "not activated" screen just fine using the same connections.

Sound like a faulty box? If so, what do I do?

Thanks.

[karmar]

Hi,  Is this with free to air tv or on using stan or netfix.
Thanks

[sddawson]

It's with everything, even on the setup menus.

I did contact support, and they're sending a new box. Hopefully that will be the end of it. I'll report back when I've tested it.

[termon]

I have had a similar problem and found that the box had been connected to the less suitable wi-fi connection because it had a stronger signal.  The correct one is listed on our modem together with the password.  Try reinstalling with this. Good luck and I hope this helps.

[sddawson]

My network connection was hard wired, but a replacement box fixed the problem. Thanks for the suggestion.