cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

D-D
New Contributor
New Contributor

Fetch TV - Channel 9(s) not working

Hi All,

 

Have a Fetch Mighty, all FTA channels originally worked. For last 6 months all of 9(s) channels don't work they either do not display at all, or the screen pixelates continously and can't be watched.  Have retuned on numerous occasions with the same outcome it not fixing.

 

If plug aerial into TV directly 9(s) channels all work which makes me believe it is something to do with the Fetch box.

 

Any assistance welcomed.

 

DD

Tags (2)
12 Replies
Ray_YC
Online Community Manager
Online Community Manager

Re: Fetch TV - Channel 9(s) not working

Hi there,


Check out this Free to Air channels not coming up on Fetch blog


and our help and support article: Troubleshoot Fetch free-to-air channels

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Reply
D-D
New Contributor
New Contributor

Re: Fetch TV - Channel 9(s) not working

Hi Ray,

Thanks for the response, unfortunately after reviewing what you have suggested and doing some testing I still can't seem to get channel 9's channels. All other FTA channels are working fine.

 

When aerial plugged through TV directly all FTA channels work fine.

 

Regards,

 

David

0 Kudos
Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: Fetch TV - Channel 9(s) not working

What were the results when you checked your TV reception on the mySwitch website via the ACMA link?


It sounds like it falls under "We recommend you contact a TV or antenna specialist to check and optimise your setup." 

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Reply
D-D
New Contributor
New Contributor

Re: Fetch TV - Channel 9(s) not working

Thanks Ray,

 

MySwitch states we should have good coverage.  

 

As i mentioned through the TV in the house we get all channels, as such I do not believe getting an aerial specialist is necessary.  Hopefully are other options.

0 Kudos
Reply
Taswegian
New Contributor
New Contributor

Re: Fetch TV - Channel 9(s) not working

Have the same issue with my Fetch box, can get channel 9 without the Fetch box on three TVs in the house, so I would assume it is the Fetch box and not the antenna.
Ray_YC
Online Community Manager
Online Community Manager

Re: Fetch TV - Channel 9(s) not working

Hi Taswegian,


If you've done the advised troubleshooting, simply contact Optus to arrange a replacement Fetch box.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Reply
DJF45
Occasional Contributor
Occasional Contributor

Re: Fetch TV - Channel 9(s) not working

Hi DD & Taswegian,

 

I have exactly the same issue with my Fetch Mini.  Did you get a response that solved the issue? Can Optus help me please?

0 Kudos
Reply
Steven_YC
Moderator
Moderator

Re: Fetch TV - Channel 9(s) not working

Hey @DJF45 - Did you get a chance to run through some of the troubleshooting listed in here?

Generally, this can be resolved after a couple of Channel Scans. Give this a go as well and let us know how it goes.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

0 Kudos
Reply
DJF45
Occasional Contributor
Occasional Contributor

Re: Fetch TV - Channel 9(s) not working

Yes I did.  Still no improvement.  Channel scans, Soft reset did not work either. Optus have now offered a new Fetch box.

 

0 Kudos
Reply