Fetch TV - Channel 9(s) not working

[D-D]

Hi All,

Have a Fetch Mighty, all FTA channels originally worked. For last 6 months all of 9(s) channels don't work they either do not display at all, or the screen pixelates continously and can't be watched.  Have retuned on numerous occasions with the same outcome it not fixing.

If plug aerial into TV directly 9(s) channels all work which makes me believe it is something to do with the Fetch box.

Any assistance welcomed.

DD

[Ray_YC]

Hi there,

Check out this Free to Air channels not coming up on Fetch blog

and our help and support article: Troubleshoot Fetch free-to-air channels

[D-D]

Hi Ray,

Thanks for the response, unfortunately after reviewing what you have suggested and doing some testing I still can't seem to get channel 9's channels. All other FTA channels are working fine.

When aerial plugged through TV directly all FTA channels work fine.

Regards,

David

[Ray_YC]

What were the results when you checked your TV reception on the mySwitch website via the ACMA link?

It sounds like it falls under "We recommend you contact a TV or antenna specialist to check and optimise your setup." 

[D-D]

Thanks Ray,

MySwitch states we should have good coverage.  

As i mentioned through the TV in the house we get all channels, as such I do not believe getting an aerial specialist is necessary.  Hopefully are other options.

[Taswegian]

Have the same issue with my Fetch box, can get channel 9 without the Fetch box on three TVs in the house, so I would assume it is the Fetch box and not the antenna.

[Ray_YC]

Hi Taswegian,

If you've done the advised troubleshooting, simply contact Optus to arrange a replacement Fetch box.

[DJF45]

Hi DD & Taswegian,

I have exactly the same issue with my Fetch Mini.  Did you get a response that solved the issue? Can Optus help me please?

[Steven_YC]

Hey @DJF45 - Did you get a chance to run through some of the troubleshooting listed in here?

Generally, this can be resolved after a couple of Channel Scans. Give this a go as well and let us know how it goes.

[DJF45]

Yes I did.  Still no improvement.  Channel scans, Soft reset did not work either. Optus have now offered a new Fetch box.