The box arrived. Excitedly, we plugged everything in. The right lights are coming up. The letter tells me I need to use the activation code. This wasn't sent by sms, but that's ok. The letter tells me to go to optus.com.au/optustv and under "manage" I should find the code.
But the code isn't there.
So I get on the phone because Optus are normally pretty good and don't take too long.
Gave up after 80 minutes.
Sorry to sound like a whinger, but that's 80 minutes I'll never get back.
Solved! Solved: Go to Solution.
I forgot to add that after waiting 40 minutes I did get to speak briefly to someone who had to transfer me to the right department (even though I followed the prompts, clearly I wasn't in the right place). He also gave me the phone number that would take me direct to the tech support.
So I thought I'd give it a try.
Turns out that 1300300693 takes me to exactly the same place as 133937.
And now it's a 30 minute wait.
Is it a public holiday at the call centre today?
All I need is an activation code. No Tech support (as far as I know). No guidance on setting Fetch up. Just a code.
Another 15 minutes on the phone and I finally got to speak to someone who could help me.
I'm content with the answer, just frustrated with the lost time.
Really sorry about the experience, definitely sounds pretty frustrating. Good to hear you were able to get this resolved though. How's everything going with the Fetch service?
This is extremely frustrating. Fetch finally arrived some 4 to 6 weeks late. Actually still waiting for my modem, and having to burrow one from relative. Fetch arrives while i am away for work. Get back last night to find out i need activation code. Says been sms or emailed, sorry but i cannot find any. So try the online method. No directions work and after 2 hours of trying so frustrated feel like sending it all back and going back to foxtel. No phone support as is a public holiday. Previous phone calls to resolve tablet, fetch and modem have resulted in major waits of typically over an hour and info provide not necessaryily correct. Surely if optus is going to heavily market a product then they should be planning the appropriate support structure. Must have a lot of unhappy customers. Currently can not use phone line or fetch but get a measily $20 credit. WOW.
Be great if someone from optus can finally help!!!
I've responded to your other post no_support. I'm apologies for the trouble though. We're here to help if necessary.
Im sitting on hold currently, I too havent recieved this apparent code via sms or email.
it took forever to recieve this box, everything on optus site telling me about the 4 easy steps to watch fetch tv... this sure isnt easy!!!
I cant even find the "Manage" section reffered to in my letter. Searching for it just brrbrings me to this post.
just ticked over the 15min mark on hold!
This fetch better be worth it!!!