I’m on my third Fetch TV Box, the first having been replaced in an attempt to resolve my issue with with ABC Channels, the second I couldn’t even test because it didn’t respond to the remote control key presses. I am now back to where I started with number three. Every other FTA Channel group is fine (100% strength, 100% Quality) but the ABC Group is (100% strength, 0% Quality). I have tried everything that has been suggested elsewhere in this forum (except climbing on the roof as I live in a strata block). Every other TV in the house has all the ABC channels perfectly, including the main TV, if I swap the RF lead from the Fetch TV Box to the TV (the Fetch TV Box no longer being provided with an RF out...). So what is the issue with the ABC group of channels? According to the FTA Channel Test, ABC HD and Ten HD are within a few MHz of each other (226.5 and 219.5 respectively) so I would expect any problem with reception (reflections, shadowing etc.) would affect both (again all the other TVs in the house are fine). I’ve eliminated spitters (even the distribution splitter in the comms cupboard using a straight through connector) Any ideas? P.S. Just to add a complication it appears to be intermittent.
Hi @SimonH have you tried to call ABC, they could maybe have a solution or an answer to your problems. My antenna is old and broken and I don't have any issues with any of the ABC channels.
Replying to my own post, I believe that I have solved the issue (touch wood) having spoken to a local TV Aerial specialist, they suggested that the locality (St Leonards) and proximity to the transmitter in Artarmon (I can see the mast from my window) may be the Fetch Box is picking up stray signal in addition to aerial feed, which of course could interfere with the main signal. They recommended fitting a quad-shield RF lead between wall outlet and Fetch box. I didn’t have quad-shield, but I did have tri-shield cable, so reverted to that and it seems to have solved the problem. Why only ABC and why the same cable on my first Fetch box didn’t resolve I don’t know. Maybe just the right frequency to be picked up, reflected, propagated, who knows. I did also disconnect and reconnect the cables at the distribution box in my comms cupboard, so maybe that improved the earthing of the shield. Anyway, that appears to have been the problem.
Thanks heaps for returning to Yes Crowd to let us know the outcome of your situation. I'm sure other customers will find this very useful.
Good to know it is consistent with our help and support page: Troubleshoot Fetch Free-To-Air Channels about seeking an antenna specialist to optimise the set up.