I have a new Sony 4G tv and cannot get it to recognise the fetch box. I have checked the cables and inputs which work fine on other devices. Fetch have sent me a new box and that also cannot be seen by the TV, does anyone have any suggestions?
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Hi @MatR, just to confirm how have you connected the Fetch box to the TV? HDMI Cable yes? This might sound silly but just wanted to confirm if you changed your TV input to the relevant HDMI channel?
Hi @MatR, that is very strange as the Fetch box is compatible with most of the TV`s. Can I confirm you have already checked the firmware update for your TV? Would recommend to give → soft reset a shot.
If the issue still continues then you are best to speak with our Technical Support team via the → messaging service to assist you further.