Fetch will be releasing a new update on Monday 29th July to 2.24 “Japoon” to progressively roll out to customer’s set top boxes.
In this update customers can expect:
How to update the Fetch STB
Fetch STB’s should automatically update with the new software and should not require any user interaction. Customers who want to push the new software onto their set top box may restart the set top box to force it to update.
Other Added Improvements
For some reason each update we get one or two customers advising their update takes hours on end 😕
Here is an example: Update 2.22 Heathcote
Some customers had success unplugging and restarting whilst some others discovered their set top box may have been too old,
Oh that's not cool LHM 😔
Thanks for sharing, I wonder if this happened for other users. I didn't have any of those features set myself.
Good work taylouise for resisting the urge to give it a whack and getting it to work ☺️
My fetch service has been stuck on this update since yesterday morning. Trys to update and gives me critical failure error. Soft reset not working. I just get stuck in a loop where it trys to update and cant, giving me a critcal failure error. Or I get prompted to setup my fetch activation again, I enter details it goes through all of its steps, including scanning for tv stations, then it trys to update to Japoon and fails. I managed to get it workign briefly last night, it lasted about an hr then the box decided it would reboot itself and try to install the update again and give me, once again, a critical failure error. This same nonsense happened with the Heathcote update (minus the needing to activate again). What the hell, Optus?? Have tried contacting you via online chat, only to be told I need to call you instead, I've been on hold now for 20mins.