Still not working, it's been over a month. Still paying for stan and netflix that I can't use. A week ago they said they would revert my software to the previous version, still haven't. No F##ks given by optus, great customer service. Sounds like a good time to leave my contract early.
@gswinbourneTks for the update, I will call and ask them to do the same, it's really unreliable at the moment. Still don't understand why my Fetch box from Fetch bought at Harvey Norman works perfectly with the update, but not the Optus Fetch box ?
I have found another "glitch"...
Ever since the update, my streaming of Fetch TV channels has been iffy. The on-demand apps like ABC iView are fine. Live streaming can take a bit of time to start, but the real issue has been all the Fetch catch-up stuff, like BBC First, etc. I got streaming issue messages when starting a programme, and if it started it would lake up to two minutes to kick off.
In the end I traced it to a feature of my router (NETGEAR 7000P), where I was using Netgear's free parental controls which is OpenDNS. When I disable this, and went back to ISP assigned DNS, the catch-up worked perfectly again.
I had not seen this issue until the Fetch Mighty upgraded a few weeks ago. I did try manual network config on the Fetch Mighty to use the Optus DNS servers while having the OpenDNS parental control on, but they still didn't work.
Hi @goon, really sorry to hear about your ongoing Fetch issue. Did you get a chance to speak with our support team to arrange a replacement box? Would recommend to speak with our Social media team by sending a PM to Optus on Facebook or a DM on Twitter with the details for further assistance. Apologies for the inconvenience and we appreciate your patience.
@Kartika Hi, have spoken with someone from Optus Fetch this morning about still having the same problem, my Fetch Mighty freezing all the time since the software update, they say that they are going to send me a new box, but during the conversation she kept saying modem instead of Fetch box and then each time I was correcting her she was saying "oh sorry Fetch box not modem".
I have received the SMS confirmation with an order number, but on the SMS it says "sending you a MODEM", so now I am a bit scared that they are sending me a modem that I don't need instead of a Fetch Mighty box that I need to replace the faulty one.
Is there a way of checking what is actually on that order ?
Can't Optus do anything right ? So many problems with that company.