So you roll out a dud software update and I need to get a new box? That's insane!
I've now phoned the Fetch help desk and they have admitted that there is a known issue with this update. They do not currently have a resolution date/time. My box hardware is fine and I was advised that a new box is not required.
It would be very helpful if the moderators on this site actually knew what to say before just saying random things that make no sense.
Your Fetch activation code can be found in the My Optus app under the Fetch service, or if you speak with our online support team via the My Optus app they can provide it for you.
This update occurred last Wednesday and since then we have had nothing but problems with the box, currently we have the box connected via HDMI to our Hitachi UZ657000, then HDMI ARC to our Sony Surround sound, since the update I have to turn the television off at the wall even its remote wont work, have hard to hard reset the surround system, and factory reset the Mighty Box, that seems to work infrequently, the box will pixelate and introduce a static line through whatever we are watching, sometimes if we are lucky we get a no signal message, running the diagnostics a couple of times will sometimes stop the picture from pixelating and getting that static stutter however more often than not nothing seems to help, am now wondering if it is worth having the fetch box or simply getting an android box to replace it. Anyone from Optus with some sort of technical know how have any additional information apart from telling me to sit on the phone and wait for 2 hours for a response?
Hi @Lvypoung, sorry to hear about your Fetch box issue. If you have tried all → basic troubleshooting, soft reset and hard reset however the box is still not working then you are best to speak with our Technical Support team to assist you further. You can contact them via the → messaging service instead. Sorry, we don`t have access to customer`s account on this public platform here.