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Occasional Contributor tmacg65
Occasional Contributor

Fetch STB gives Black screen since update

My STB has been weird for about a week, then since Wednesday I have not been able to play recorded content getting instead a failure message.

 

Tonight a software update downloaded , well that’s what the message on the screen said. But no amount of restarting has managed to get past the black screen.

 

is it dead? 

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RetiredModerator Shauna
RetiredModerator

Re: Fetch STB gives Black screen since update

Hey @tmacg65 - what's the error message you're getting? What model STB do you have? Have you tried a soft reset? 

Sound's like it's acting a little silly at the moment however we may be able to have it fixed. 


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Occasional Contributor tmacg65
Occasional Contributor

Re: Fetch STB gives Black screen since update

Hey Shauna,

 

Gen2 STB, I’ve tried the following:

Reset the box

Delete All recordings

diagnose system

 

Today when I turned everything I had a black screen, I wasn’t able to turn off the STB using the remote so I unplugged the device and restarted... successfully, it took 20 minutes.

 

Im not able to play recorded content, the message I get is:

 

”playback failed for programme name”

 

Attempting to play Downloaded content goes straight to a black screen no message.

 

When the STB starts up there are some loud audio sounds that cause my speakers to bang as well flickering on free to air channels that I don’t get when watching DTV.

 

i had the first set top box for 3 1/2 years before I upgraded to the Gen 2 a year ago.

 

 

 

 

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RetiredModerator Shauna
RetiredModerator

Re: Fetch STB gives Black screen since update

Thanks for confirming. 

Can you please confirm your account number, full name and DOB via PM? Happy to take a further look. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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