The Fetch STB failed and after on or about 27-02-2020, reported via messaging conversation 15:30 on 27-02-2020 which had the operator advise me that I had completed the troubleshooting steps and that a replacement Fetch STB box would be sent. The replacement STB was duly received and set up. The failed unit was returned via Aust Post on 12-03-2020 . My next monthly paper invoice which covered the period 17-02-2020 to 16-03-2020 shows several account items without any detail as to what or why the charges are being made.
4March to 16 March Mighty (G3) Fetch Mighty ( $15 * 13 days ) $6.72
4 March to 16 Mar Fetch Bundle Discount $ 2.75 CR
17 Mar to 16 April Mighty (G2) Fetch Mighty $15.00
17 Mar to 16 Apr fetch stb Fetch Mighty $15.00
17 Mar to 16 Apr Fetch Bundle Discount $12.25 CR
All this means I think that my plan inclusive of the Fetch STB has had another Fetch box ADDED - How can I contact a person who can sort this basic Optus mess quickly ? No customer service re Accounts seem to be available