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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor DannyR
Occasional Contributor

Fetch Replacement

So has anyone else been given the run around trying to get a box fixed. I have two one works and one doesn't. 3 phone calls all ending in dead ends one going through to a number that just hangs up, of course no supervisor to talk with. Online support drops out when it got hard.

I think it's time to cancel my two phones and NBC through this mob of they don't care

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3 Replies
RetiredModerator AlexRH
RetiredModerator

Re: Fetch Replacement

Hi @DannyR, it certainly shouldn't be this difficult to have your STB replaced if it needs to be, I'm sorry Smiley Sad

 

We can help, please PM me with your account/service number, full name and DOB (for ID purposes) and we'll look into it for you.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor DannyR
Occasional Contributor

Re: Fetch Replacement

I'm not sure how to do that. 

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Online Community Manager
Online Community Manager

Re: Fetch Replacement

We've received your PM @DannyR

 

We'll chat with you there Smiley Happy 

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Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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