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Online Community Manager
Online Community Manager

Re: Fetch Multiroom Mini offer for eligible customers

Hey there sutpo1,


Just checking there is no other section on the bill that advises the $10 has been credited back?

If not and it's increased by this $10, please Chat with us  to get this sorted out.


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Occasional Contributor StevieJay
Occasional Contributor

Re: Fetch Multiroom Mini offer for eligible customers

Ordered mine over a week ago and haven't heard anything. Not sure what to do. Called Customer service yesterday and they knew nothing.

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Moderator Eveline
Moderator

Re: Fetch Multiroom Mini offer for eligible customers

Did you get an order number via email or SMS? If so, you can track your Fetch order on the Track Your Delivery page

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Occasional Contributor StevieJay
Occasional Contributor

Re: Fetch Multiroom Mini offer for eligible customers

No. I ordered via the set top box and got a confirmation screen saying that my order will be processed within 2 business days (it's now been over 5 business days) and that an email will be sent when my order is processed.

Since then, I've heard nothing.

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Moderator Eveline
Moderator

Re: Fetch Multiroom Mini offer for eligible customers

Feel free to send through a private message to us on Facebook or Twitter. We'll verify your account info and take a closer look into the order for you. 

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New Contributor Pchappy
New Contributor

Re: Fetch Multiroom Mini offer for eligible customers

Is it 6 months from activation of the Mini?

 

When does the mini need to be activated by?

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Occasional Contributor stop59
Occasional Contributor

Re: Fetch Multiroom Mini offer for eligible customers

I have got my mini now, all good. I did wait a couple of weeks and eventually rang them and they added a order for me. And then now (today) added another mini to make 2 of them i would i have, but i told them i already got it, so they then cancelled it.

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Online Community Manager
Online Community Manager

Re: Fetch Multiroom Mini offer for eligible customers

Hi Pchappy,


It is six months from when the Mini is activated.

As to when the Mini needs to be activated by, I am waiting to hear back for an answer on this one and when it comes through will post it here.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Occasional Contributor StevieJay
Occasional Contributor

Re: Fetch Multiroom Mini offer for eligible customers

Still waiting. Optus keeps sending to an address I havent lived at for over  5 years!!!

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New Contributor SamIam
New Contributor

Re: Fetch Multiroom Mini offer for eligible customers

We were charged extra for the Fetch Mighty bundle. It used to be included in the package (showed as $15 with a $15 Credit). The last bill had a pro-rated credit for some reason. I chatted with Optus and they said they'll fix it and it should be fine for the next bills also.

I won't know until my CC is debited and I see next month's bill.  Fingers crossed.

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