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Hey there sutpo1,
Just checking there is no other section on the bill that advises the $10 has been credited back?
If not and it's increased by this $10, please Chat with us to get this sorted out.
Ordered mine over a week ago and haven't heard anything. Not sure what to do. Called Customer service yesterday and they knew nothing.
Did you get an order number via email or SMS? If so, you can track your Fetch order on the Track Your Delivery page
No. I ordered via the set top box and got a confirmation screen saying that my order will be processed within 2 business days (it's now been over 5 business days) and that an email will be sent when my order is processed.
Since then, I've heard nothing.
Feel free to send through a private message to us on Facebook or Twitter. We'll verify your account info and take a closer look into the order for you.
Is it 6 months from activation of the Mini?
When does the mini need to be activated by?
I have got my mini now, all good. I did wait a couple of weeks and eventually rang them and they added a order for me. And then now (today) added another mini to make 2 of them i would i have, but i told them i already got it, so they then cancelled it.
Hi Pchappy,
It is six months from when the Mini is activated.
As to when the Mini needs to be activated by, I am waiting to hear back for an answer on this one and when it comes through will post it here.
Still waiting. Optus keeps sending to an address I havent lived at for over 5 years!!!
We were charged extra for the Fetch Mighty bundle. It used to be included in the package (showed as $15 with a $15 Credit). The last bill had a pro-rated credit for some reason. I chatted with Optus and they said they'll fix it and it should be fine for the next bills also.
I won't know until my CC is debited and I see next month's bill. Fingers crossed.