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New Contributor
New Contributor

Fetch Mini

Hi there, 

I have just moved out and got a whole new service with Optus. The modem was sent and arrived but there was no Fetch mini with it which is what we are paying for. Just wondering if i should have expected this to arrive with the modem or if they are sent separately.  Seeing as this is a service we are already paying for I would have expected it to come all at once. Thanks.

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Honoured Contributor
Honoured Contributor

Re: Fetch Mini

They can well arrive separately. Different departments.
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Blog Author

Re: Fetch Mini

Fetch usually arrives after the service has been activated. 


The modem is normally sent out 1-2 business days before the broadband service activation date.


You'll receive an SMS or email as soon as the Fetch box has been dispatched from our warehouse (that'll include your tracking/delivery reference number). 


- Modems are delivered by Toll 

- Fetch set-top-boxes via Startrack

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