I have just moved out and got a whole new service with Optus. The modem was sent and arrived but there was no Fetch mini with it which is what we are paying for. Just wondering if i should have expected this to arrive with the modem or if they are sent separately. Seeing as this is a service we are already paying for I would have expected it to come all at once. Thanks.
Fetch usually arrives after the service has been activated.
The modem is normally sent out 1-2 business days before the broadband service activation date.
You'll receive an SMS or email as soon as the Fetch box has been dispatched from our warehouse (that'll include your tracking/delivery reference number).
- Modems are delivered by Toll
- Fetch set-top-boxes via Startrack