My Fetch Mighty has suddenly stopped working. I have used it on wifi. I have checked all power cables, repowered modem, fetch box, TV, swapped HDMI cables and inputs. I have connected Fetch to modem with an ethernet cable. I have attempted a soft reset and a hard reset. Both did not go to the red flashing light. All to no avail. On wifi the fetch box has a blue power light and red connection light. With ethernet cable both are blue but TV does not receive a signal. I am on the correct input. I did read about a HDMI - HDCP compliance problem that may be solved by connecting a cheap HDMI cable splitter. Any assistance is welcomed. Cheers Jim.
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Sorry to hear about your Fetch box issue, @jimberooni. I would suggest to double check the settings and try these → basic troubleshooting tips. If the issue still continues then you are best to speak with our Technical Support team either via the → messaging service or by calling them on 133 937 - Mon - Sun: 8am - 8pm AEST to assist you further.
Hi and thanks for your reply. No, I cannot see the Fetch Logo on screen and yes I have tried different HDMI slots with different HDMI cables. My box is an older one and I contacted OPTUS who have ordered a new, more current box for me and are sending it out with a parcel to send my old fetch Box to them. I lose all my recordings and although with most I am OK about not having them, there are some that I should have backed up somewhere. Though I'm not sure whether that is possible. I see that my current box has a USB outlet on the side and wonder if this is for extra storage and where I could have saved my recordings.