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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

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Fetch MINI on the wrong account

We have both a Fetch MIGHTY and Fetch MINI. After being unable to use the "Multi-Room"function we discovered that our Fetch MINI has been activated and linked to our mobile phone plan, not our entertainment / nbn plan.

Is there anyway to remove the MINI from the mobile plan and have it registered to our nbn plan without CALLING the Fetch team? I have tried calling numerous times and have been on hold for over half and no one ever answers. It is infuriating.

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Re: Fetch MINI on the wrong account

The change can only be made on Optus' end I'm afraid. They may need to cancel your existing mini box to send out a new one.


If the phone's are too busy, we also have Live Chat available for immediate assistance.


Feel free to send me a private message if you have any difficulties getting this organised. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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